ResumeAI

Refund Policy

Last updated: December 2024

Overview

At ResumeAI, we strive to provide value with every purchase. This Refund Policy outlines the terms and conditions for refunds on our paid products.

1. Subscription Refunds

1.1 Monthly Pass (UPI)

  • Monthly passes are one-time purchases and do not auto-renew.
  • Refunds may be requested within 7 days of purchase if unused.
  • "Unused" means less than 50 credits consumed.
  • Partial refunds are not available.

1.2 Auto-Renew Subscription (Card)

  • Auto-renewing subscriptions can be cancelled anytime to prevent future charges.
  • Refunds for the current billing period may be requested if:
    • Request is made within 48 hours of renewal
    • Less than 50 credits have been used in the current period
  • Upon cancellation, you retain access until the end of your paid period.

2. Credit Pack Refunds

  • Credit packs are non-refundable once purchased.
  • Exceptions may be made for technical issues preventing credit usage.
  • Unused credits remain valid for 1 year from purchase.

3. Technical Issues

If you experience technical issues that prevent you from using paid features:

  • Contact support within 7 days of the issue.
  • Provide details of the problem and any error messages.
  • We may offer a refund or credit restoration depending on the situation.

4. Refund Process

  1. Email your refund request to support@resumeai.com
  2. Include your registered email address and reason for refund.
  3. We will respond within 3-5 business days.
  4. Approved refunds are processed within 7-14 business days.
  5. Refunds are issued to the original payment method.

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after significant usage (50+ credits).
  • Failure to cancel before auto-renewal (after 48 hours).
  • Account termination due to Terms of Service violation.
  • Dissatisfaction with AI-generated content quality.

6. Disputes

If you are unsatisfied with our refund decision:

  • You may escalate by replying to our support email.
  • All disputes will be handled in good faith.
  • For payment disputes, you may also contact Razorpay support.

7. Contact

For refund requests or billing questions, please contact us at support@resumeai.com

Note: This policy applies to purchases made through our website. For any other purchase channels, please refer to their respective refund policies.